PIN/Password FAQ

To enhance security and identity protection, we will be transitioning from RRB Pin/Password accounts to Login.gov accounts.

Effective July 1, 2025 - All secure myRRB services and features will require a Login.gov account. All PPW accounts will be deactivated on that date.

Please create a Login.gov account to ensure uninterrupted access to myRRB services.

System	Assistance Comments

System

Q.	What is the PIN/Password System?
A.	The PIN/Password system allows RRB customers to establish RRB online accounts. Once an online account is established, RRB customers can utilize selected services with the RRB through the Internet.
Q.	Can anyone get an online account?
A.	No. At this time, only current and former railroad employees can get an online account. Also, you cannot get an account if you began working for the railroad during the current year, or you received a BA-6 form and your birth date is shown as 99-99.
Q.	What type of services are available through online accounts?
A.	At this time, current or former railroad employees with accounts may: View their railroad service and compensation statement Estimate their annuity rate Apply for unemployment benefits Claim Unemployment Benefits Claim Sickness Benefits View RUIA Account Statement
Q.	Is the system always available?
A.	The system is available most of the time. If the system is down for maintenance or technical difficulties, a message will be displayed. For example, "THIS FEATURE IS CURRENTLY DOWN FOR MAINTENANCE. PLEASE CHECK BACK SHORTLY".

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Assistance/Comments

Q.	Who can I contact for assistance?
A.	You should contact your RRB field office in person, by phone, or through the link on the website for most general questions. If you are having problems establishing your account or setting up your password, you should contact the System Administrator through the link on the website.

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